Refund Policy
Withdrawal from the Sales Agreement
1. A Customer who is a Consumer and an Entrepreneur with Consumer rights who has concluded a Sales Agreement may, for all Goods in the category: beds, tables, seats, dressing tables, within 30 days withdraw from it without giving a reason, and for all other Goods within 14 days withdraw from it without giving any reason.
2. The deadline for withdrawing from the Sales Agreement starts from the moment the Goods are taken over by the Consumer, the Entrepreneur with the rights of the Consumer or a third party other than the carrier indicated by them.
The Consumer and the Entrepreneur with Consumer rights may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller. This statement may be submitted, for example, in writing to the Seller's address, i.e.: BERKE Kacper Kuczyński, Syców (56-500), Wioska 29H, or via e-mail to the Seller's address, i.e.: hej@berkehome.pl. The statement can be submitted on the form, the model of which has been posted by the Seller on the Store's website at the address: Withdrawal form. To meet the deadline, it is enough to send a statement before its expiry. The Consumer and the Entrepreneur with Consumer rights may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller via the form available on the website at: Electronic Withdrawal Form. To meet the deadline, it is enough to send a statement before its expiry. The Seller immediately confirms to the Consumer and the Entrepreneur with Consumer rights the receipt of the form submitted via the website.
3. In the event of withdrawal from the Sales Agreement, it is considered void.
4. If the Consumer or Entrepreneur with Consumer rights made a declaration of withdrawal from the Sales Agreement before the Seller accepted his offer, the offer ceases to be binding.
5. The Seller is obliged to immediately, not later than within 14 days from the date of receipt of the statement of the Consumer or Entrepreneur with Consumer rights on withdrawal from the Sales Agreement, return all payments made by him, including the cost of Delivery of the Goods to the Consumer or Entrepreneur with Consumer rights . The Seller may withhold the reimbursement of payments received from the Consumer or Entrepreneur with Consumer rights until receipt of the Goods back or delivery by the Consumer or Entrepreneur with Consumer rights of proof of sending back the Goods, depending on which event occurs first.
6. If the Consumer or Entrepreneur with Consumer rights exercising the right of withdrawal has chosen a method of delivery of the Goods other than the cheapest usual method of Delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer or Entrepreneur with Consumer rights for the additional costs incurred by him.
7. The Consumer or Entrepreneur with Consumer rights is obliged to return the Goods to the Seller immediately, but not later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is enough to send the Goods back to the Seller's address before the deadline expires.
8. In the event of withdrawal, the Customer who is a Consumer or an Entrepreneur with Consumer rights bears only the direct costs of return.
9. If, due to its nature, the Goods cannot be returned by regular mail, the Seller informs the Consumer and the Entrepreneur with Consumer rights about the cost of returning the item on the Shop Website.
10. The Consumer and the Entrepreneur with Consumer rights are liable for the decrease in the value of the Goods as a result of using them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
11. The Seller refunds the payment using the same method of payment as used by the Consumer or Entrepreneur with Consumer rights, unless the Consumer or Entrepreneur with Consumer rights has expressly agreed to a different method of return, which does not involve any costs for him.
12. The right to withdraw from the Sales Agreement is not granted to the Consumer and the Entrepreneur with Consumer rights in relation to contracts in which the Good is a non-prefabricated item, manufactured according to the specifications of the Consumer, Entrepreneur with Consumer rights or serving to satisfy his individual needs.
13. The right to withdraw from the Sales Agreement is not available to the Consumer and the Entrepreneur with Consumer rights in relation to contracts in which the Good is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been open after delivery.
1. A Customer who is a Consumer and an Entrepreneur with Consumer rights who has concluded a Sales Agreement may, for all Goods in the category: beds, tables, seats, dressing tables, within 30 days withdraw from it without giving a reason, and for all other Goods within 14 days withdraw from it without giving any reason.
2. The deadline for withdrawing from the Sales Agreement starts from the moment the Goods are taken over by the Consumer, the Entrepreneur with the rights of the Consumer or a third party other than the carrier indicated by them.
The Consumer and the Entrepreneur with Consumer rights may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller. This statement may be submitted, for example, in writing to the Seller's address, i.e.: BERKE Kacper Kuczyński, Syców (56-500), Wioska 29H, or via e-mail to the Seller's address, i.e.: hej@berkehome.pl. The statement can be submitted on the form, the model of which has been posted by the Seller on the Store's website at the address: Withdrawal form. To meet the deadline, it is enough to send a statement before its expiry. The Consumer and the Entrepreneur with Consumer rights may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller via the form available on the website at: Electronic Withdrawal Form. To meet the deadline, it is enough to send a statement before its expiry. The Seller immediately confirms to the Consumer and the Entrepreneur with Consumer rights the receipt of the form submitted via the website.
3. In the event of withdrawal from the Sales Agreement, it is considered void.
4. If the Consumer or Entrepreneur with Consumer rights made a declaration of withdrawal from the Sales Agreement before the Seller accepted his offer, the offer ceases to be binding.
5. The Seller is obliged to immediately, not later than within 14 days from the date of receipt of the statement of the Consumer or Entrepreneur with Consumer rights on withdrawal from the Sales Agreement, return all payments made by him, including the cost of Delivery of the Goods to the Consumer or Entrepreneur with Consumer rights . The Seller may withhold the reimbursement of payments received from the Consumer or Entrepreneur with Consumer rights until receipt of the Goods back or delivery by the Consumer or Entrepreneur with Consumer rights of proof of sending back the Goods, depending on which event occurs first.
6. If the Consumer or Entrepreneur with Consumer rights exercising the right of withdrawal has chosen a method of delivery of the Goods other than the cheapest usual method of Delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer or Entrepreneur with Consumer rights for the additional costs incurred by him.
7. The Consumer or Entrepreneur with Consumer rights is obliged to return the Goods to the Seller immediately, but not later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is enough to send the Goods back to the Seller's address before the deadline expires.
8. In the event of withdrawal, the Customer who is a Consumer or an Entrepreneur with Consumer rights bears only the direct costs of return.
9. If, due to its nature, the Goods cannot be returned by regular mail, the Seller informs the Consumer and the Entrepreneur with Consumer rights about the cost of returning the item on the Shop Website.
10. The Consumer and the Entrepreneur with Consumer rights are liable for the decrease in the value of the Goods as a result of using them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
11. The Seller refunds the payment using the same method of payment as used by the Consumer or Entrepreneur with Consumer rights, unless the Consumer or Entrepreneur with Consumer rights has expressly agreed to a different method of return, which does not involve any costs for him.
12. The right to withdraw from the Sales Agreement is not granted to the Consumer and the Entrepreneur with Consumer rights in relation to contracts in which the Good is a non-prefabricated item, manufactured according to the specifications of the Consumer, Entrepreneur with Consumer rights or serving to satisfy his individual needs.
13. The right to withdraw from the Sales Agreement is not available to the Consumer and the Entrepreneur with Consumer rights in relation to contracts in which the Good is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been open after delivery.